Blog

After focusing on basic functionality and managing the significant influx of customers in 2022, in 2023 Lantero has shifted its focus towards improving the user experience and meeting specific customer wishes. Much of the work that is done will be most noticeable in that the handling in the system will flow more smoothly, that the user experience will be more intuitive and that the necessary information will be available when and where it is needed. Other functionality is more concrete and reflects the usability needs from our customers. Some examples of the changes in the service: - It is now possible to see when the whistleblower last engaged in the chat - Administrators can put their own name on cases - We have added an internal handling log, where case managers can, for example, make notes about activities during the handling of a certain case - Improved functionality for the PDF generation, with more information and greater flexibility when and how the PDF can be created - It is possible to enter customer-specific instructions for individual processing steps, so that e.g. processes, contact persons or standard texts can be added (contact Lantero if interested) - More options for login: connect to the organization's Single Sign-on (SAML) or use a 2-factor login for increased security (contact Lantero if interested) We appreciate further dialogue about how we can make our service as good as possible, so don't hesitate to get in touch with your thoughts and opinions. This can apply both to the whistleblower service and other related needs.

During a seminar on March 9, The Institute Against Bribery presented current statistics on bribery in Sweden. Overall, few cases go to prosecution and the number of cases that go unnoticed is considered to be large. But there is still much to learn from the available statistics. As before, the typical criminal in these cases is male, but there is a trend towards ever younger perpetrators. The picture remains that the greatest risk is in the meeting between public clients and private contractors. The transport and construction sectors continue to be particularly affected. For more detailed statistics, IMM's report (in Swedish) is available on the web.

Lantero holds a seminar on setting up and working with a whistleblowing system. The seminar is primarily aimed at companies and organizations between 50 and 250 employees, who under Swedish legislation will be subject to new whistleblowing requirements from the end of 2023.  The seminar is led by Andreas Wahlström. We discuss concrete issues and start from both legislation / practice and practical experiences from more than eight years in the industry.  Date: March 23 Time 3.30-4.15 PM CET Registration is done here. 

Lantero starts operations in France and will henceforth have local expertise and staff. The agreement was celebrated with champagne! "We already work in many markets, but long-term want to ensure that we have dedicated teams locally to be able to service national markets based on specific needs and cultural deviations. We have now been working for several months to get everything in place with our French team and very much looking forward to meeting the French market with complete French backing," says Andreas Wahlström, partner manager Lantero.

After the new EU-rules on whistleblowing and whistleblower channels came into force this summer in Sweden, most Swedish municipalities have established systems for reporting misconduct. In most municipalities, solutions have been chosen that enable anonymous reporting and provide support for the handling process, even if the legislation only requires guaranteeing confidentiality linked to whistleblower cases. - It's a lot about creating trust in the system among everyone who should be able to report, says Andreas Wahlström, who has helped around fifty municipalities establish whistleblower solutions. An anonymous channel is a signal that you as an organization are more interested in solving the misbehavior than in who has reported. Regarding the staffing of the whistleblower solutions, it is common for municipalities to work with internal resources for the processing. External investigative assistance is usually engaged only when there is a concrete risk of conflicts of interest. For many municipalities (for example Borgholm, example in Swedish) are now starting to work on getting the information out to the parties concerned, in order to start the work of dealing with the irregularities that are discovered and hopefully building long-term better organizational cultures.

Lantero's CEO comments in Dagens Industri (Swedish) on the strong development for whistleblower services. Due to the new law, the market has gained momentum, which is expected to continue in the coming years. The article discusses how different players handle pricing in different ways, depending on whether the business model is based on the system solution or on investigation services.

In an interview in Dagens Nyheter (Swedish), Project Manager Tina Bohlin talks about the new whistleblower standard and what significance it may have in relation to the new legislation in the area. Tina Bohlin talks about the international collaboration around developing the standard, which organizations are affected and how an organization can approach the issue. Among other things, she describes how the work becomes easier if you have worked with the issue before and already have some type of solution and routines in place. She also describes that the standard is not directly linked to certain legislation, but should be international and general. It therefore cannot be guaranteed that a solution based on the standard will meet all legal requirements. Tina Bohlin is also clear about the importance of working with openness in the organizational culture so that people will dare to speak out about misconduct.

Swedish medical industry daily newspaper Dagens Medicin acknowledges the lack of whistleblower systems in a majority of the Regional Authorities. The article (Swedish) mentions the upcoming EU legislation, making such systems mandatory. 

There is a new international standard for whistleblower systems, ISO 37002: 2021. The standard is a guidance and will be handy as the new whistleblower EU legislation comes into force at the end of the year.  National committees have participated in the work and Lantero has been part of the Swedish committee under SIS management.  Overall, it can be said that it is a document developed to be as useful as possible for companies and organizations in all countries, regardless of local legislation. The standard therefore aims to take on different perspectives on relevant issues and problems, and give the tools to assess risks depending on the organizations own conditions. The standard is less focused on how to handle specific legislation. From Lantero's perspective, the standard could have been clearer on information security issues and more clearly highlighted the risks that apply to internal investigators of whistleblower cases, but in general the standard covers most important issues in the area.

The new law on whistleblowing is coming soon. The interest is great, and the questions are many.  What should you as a corporate leader  do to comply with the law and get the greatest possible business impact. Lantero was invited to a webinar with Nordea Private Banking to share thoughts and experiences. You can see the result here divided into three short films (in Swedish), each focusing on a relevant area. Without going into too many details, it gives you a good overview of the challenges and the opportunities. Part one, what is the new whistleblowing law about?  https://www.youtube.com/watch?v=w58-_XqrSdA Part two, The whistelblowing process in four steps, that you should know about. https://www.youtube.com/watch?v=jGb3C-pVwvc Part three: What kind of reports can you expect and how do you maximize the positive impact when implementing a whistleblowing channel?  https://www.youtube.com/watch?v=Uwd6-HbQEWo