System news
Published: April 24, 2023
After focusing on basic functionality and managing the significant influx of customers in 2022, in 2023 Lantero has shifted its focus towards improving the user experience and meeting specific customer wishes.
Much of the work that is done will be most noticeable in that the handling in the system will flow more smoothly, that the user experience will be more intuitive and that the necessary information will be available when and where it is needed. Other functionality is more concrete and reflects the usability needs from our customers.
Some examples of the changes in the service:
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It is now possible to see when the whistleblower last engaged in the chat
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Administrators can put their own name on cases
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We have added an internal handling log, where case managers can, for example, make notes about activities during the handling of a certain case
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Improved functionality for the PDF generation, with more information and greater flexibility when and how the PDF can be created
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It is possible to enter customer-specific instructions for individual processing steps, so that e.g. processes, contact persons or standard texts can be added (contact Lantero if interested)
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More options for login: connect to the organization's Single Sign-on (SAML) or use a 2-factor login for increased security (contact Lantero if interested)
We appreciate further dialogue about how we can make our service as good as possible, so don't hesitate to get in touch with your thoughts and opinions. This can apply both to the whistleblower service and other related needs.