Last year's development of the whistleblowing service

Lantero has offered whistleblowing services since 2014 and has long maintained a well-established service where changes on the surface may appear minor. At the same time, looking back at the past year, we can conclude that it has been a very active year of development, featuring plenty of new functionality, security enhancements, and "under the hood" improvements that bolster both user experience and stability.

The following is a brief summary of the past year's developments, and we welcome any questions or feedback from our users.

Integration of Redact

Handling whistleblowing cases involves working with sensitive information where there is a particular responsibility to protect both the whistleblower and other individuals appearing in the cases. When information is requested as a public document, or when information needs to be shared with other parts of the organization, a need for redaction may arise. Lantero has therefore built this functionality directly into the whistleblowing service.

The Lantero Redact service is a tool for masking documents, providing the caseworker with AI-generated suggestions for redactions, which can then be adjusted before a new masked document is generated. While offered as a standalone tool, it is now also available as a feature directly within the whistleblowing channel. This means you can save a redacted copy of a whistleblowing case directly within your standard workflow.

Customized Options for Anonymity

Different organizations take different approaches to anonymity. While legislation sets strict requirements for the protection of confidentiality, it does not mandate that reporting must be possible anonymously.

We have now made it possible for individual customers to customize their setup regarding anonymity.

Activity Log Notifications and Daily Summaries

Many different types of events can occur during the management of a case in Lantero's whistleblowing system. We have now expanded the notification options so that you can be alerted to more types of events in the case management process.

At the same time, we know that organizations with high case volumes may find that they receive too many email notifications. We would therefore like to highlight the daily summary function. This feature allows you to limit email notifications to one per day, summarizing the day's activity.

Smarter Case Management

During the initial assessment of cases, it is now easier to see which caseworkers are staffing each part of the process, particularly to identify available options for staffing the Investigation stage.

The case summary generated in PDF format has been improved, with the structure reviewed and refined.

Improved User Experience

As a caseworker, there are new options to customize the case management view, including the ability to collapse sections that are not currently in use.

We have added security prompts that require extra confirmation before high-risk activities, such as deleting a channel.

The shortcut to the overview page has been made clearer and established as its own button. Previously, the shortcut was located within the Lantero logo, which proved to be too indistinct.

Language options have been expanded, and 22 languages are currently available.

A series of improvements have been made to the integration with Lantero's portal for login and user management, making the user experience even smoother.